Frequently Asked Questions

What is Novantas?

Novantas is a modern online store where you’ll find a wide range of high-quality products – from lifestyle and fashion to handy gadgets and home accessories. We focus on affordability, quality, and convenience.

Where is Novantas active?

Novantas is proud to bring premium, innovative products to customers across the United States, Canada, the United Kingdom, and Australia. These regions allow us to guarantee fast, reliable shipping and dedicated customer support, ensuring that your shopping experience is smooth from start to finish.

Check-out

Which payment methodes can i use?

We want your shopping experience to be safe, easy, and flexible. That’s why we accept all major payment methods, including:

  • Visa, Mastercard, American Express
  • PayPal, Apple Pay, Google Pay
  • ....

Every transaction is protected with industry-standard encryption and secure payment gateways, so you can shop with confidence knowing your information is safe.

Is it safe to pay with us?

Yes, absolutely. All payments are processed through certified payment providers with SSL encryption. Your data is always protected.

What should I do if my payment fails?

Try again using a different browser or clear your cookies. If the problem persists, please reach out to us through the contact page and our support team will be happy to assist you.

Ordering

Will I receive a confirmation of my order?

Yes, after placing your order you will receive a confirmation email with all the details of your purchase.

What if I haven’t received a confirmation?

Please check your spam/junk folder first. If you still haven’t received it within a few hours, contact us through the contact page so we can assist you.

Can I cancel my order?

Orders can be canceled within 24 hours of purchase. After that, your order may already be processed and shipped. Please reach out to us as soon as possible if you wish to cancel.

Shipping

What are the shipping costs?

We offer free shipping on all orders.

How long does delivery take?

Delivery times vary by country:

  • 5–9 business days
  • 4–7 business days
  • 6–10 business days

What if I’m not home at the time of delivery?

If you are not home, the courier will usually leave a note with instructions for a new delivery attempt or where you can collect your package. You can also track your shipment via the Track & Trace code provided in your confirmation email.

Return Policy

What is your return policy?

You can return items within 30 days of receipt, provided they are unused, in their original condition, and in the original packaging.

How do I return an item?

Please contact us with your order number and reason for return. We’ll provide you with instructions and the return address.

Can I exchange an item?

Yes, exchanges are possible if the item is unused and in original condition. Please contact us to arrange an exchange.

Which products cannot be returned or exchanged?

For hygiene and safety reasons, certain items such as personal care products, opened electronics accessories, or customized products cannot be returned.

My order arrived damaged or incomplete, what should I do?

If your order is damaged, defective, or missing items, please reach out to us within 7 days of delivery with photos of the issue. We’ll resolve it as quickly as possible.

Service & Warranty

Do I have a warranty on my purchase?

Yes, all our products come with a 1-year limited warranty covering manufacturing defects.

How do I claim my warranty?

If you encounter an issue covered by warranty, contact us with your order number, proof of purchase, and photos/videos of the defect. Our support team will guide you through the process.

No answer to your question?

Didn’t find the answer you were looking for? Feel free to reach out to us via our contact page — we’ll be happy to assist you.

  • Question or comment?

    Our customer service is ready to answer your questions.

  • 30-day return policy

    Return your order within 30 days and receive your money back.

  • Free shipping

    Within the US, Canada and Australia. Includes track & trace code.

  • 100% secure payment

    Secure payment with Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and more!